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  • Customs
    Items are returned because customs are not paid. Can you send them again?
    Re-shipment is not allowed for items which are returned due to refusal of payment of customs duties.
  • Customs
    Can I refund when items are returned because they did not go through customs?
    Excluding shipping fees and customs duties, refunds are issued for items which are returned due to non-clearance.
  • Customs
    How do I check customs-related information?
    When international shipping is applied, customs duty may be levied depending on customs duty policy of the destination country. Since customs duty policy differs completely with countries,  please contact customs authorities in person.  
    Also, customers are responsible for payment of customs duties. 
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