Lipss

After log-in to LIPSS, write your questions in '1:1 Contact.' 
You will receive answers in a short time. 
Customer Services Center: Mon-Fri, 10 : 00 ~ 18 : 00 (GMT +9) 
※ Answers are given to questions in the order listed and it may be subject to delay.

Click the MY LIPSS icon and register your favorite artist by using the + button in the upper right of the artist.  
To delete the registered artist, use the - button in the upper right of the registered artist. 

My LIPSS is a service enabling customers to choose their favorite artists.
You can check new photos of artists.

If it is suspected that your personal information is stolen, contact Customer Services Center immediately and use 1:1 Contact. 
We will respond promptly to solve the problem.  
Please pay special attention to prevent your ID and PW from being disclosed.

If you forgot your password, a temporary password will be sent to your email address after your information (ID, Name, E-mail) registered in [Log in > Find password] are checked.

If you forgot your ID, you can check your ID, which was created when you signed up, after your information (Name, E-mail) registered in [Log in > Find ID] are checked.

Click on the human shape icon (MY) in the upper right of LIPSS website and enter your account information.
The Withdraw Membership button is shown at the bottom of the page. 
In case of withdrawal of membership, available coupons are subject to lapse and personal information (information specifying the subject, such as name and email) are retained in accordance with [Laws on Consumer Protection in E-commerce].
Other information, including Shopping Cart, MY LIPSS, Purchase History, are also deleted. 

Click on the human shape icon (MY) in the upper right of LIPSS website and click Sign Up to move to the subscription page.
※ Items required: Name, ID(English characters+numbers), Password (English characters+numbers+special characters), E-mail
※ You can simply sign up through Facebook.

If what you ordered is different from what you received, write the details in '1:1 Contact' of LIPSS' Customer Services Center.
After the details of your complaint are confirmed, you will be informed of answers.

Exchange is not allowed for any damaged items caused by customers' mistakes other than any problems that occurred in production and shipment process.